Think hard before outsourcing your new onboarding process

Get a grip on the onboarding redesign process by using a simple 3 Step plan. Begin with strategic relevance. Next relate your strategy to concrete issues like customer interaction and regulatory requirements. Only then work with solution providers to turn the strategy into tangible customer experience.

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eIDs for KYC: no silver bullet yet, but golden potential

  • Friso Spinhoven Eefje van der Harst
  • Digital identityEnglish contentOnboardingKYCeIDAML

This blog elaborates on how financial institutions and Digital Identity Service Providers can play a role in aggregating information from different national electronic identity (eID) schemes to streamline KYC-processes.

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Corporate banks and FIs: what’s the ETA of your onboarding process?

  • Esther Groen Chantal van der Velde
  • PaymentsDigital identityOnboarding

Rapid technological development drives innovation of customer processes in many sectors. Yet, corporate banks and FIs are holding on to their current, outdated corporate onboarding processes. Innopay believes that banks and FI’s need to step up their game if they want to remain relevant in the future. This first blog of a series of two elaborates on the competitive advantage of a customer centric onboarding process and describes six causes for many corporate banks and FIs to be lacking behind.

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Banks are not using the regulatory potential for digital onboarding

  • Saba Ullah
  • PaymentsDigital identityOnboarding

Incumbent banks still use regulatory requirements as an excuse to not improve their onboarding process, and therefore miss out the digital opportunities. Regulation increasingly provided solutions and opportunities to provide customers with the best digital onboarding experience.

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(Re)designing your onboarding process? These are the requirements to consider

  • Josje Fiolet
  • Digital identityOnboarding

For financial services, a significant number of customers is attracted online. The customer onboarding process is one of the first interactions the customer has with the organisation and therefore it should be rock solid.

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Why the PSD2 regulation brings business opportunities for insurance companies

  • Mounaim Cortet
  • PaymentsDigital identityAPIPSD2English content

Although we know from experience that bringing in new regulations may sound daunting to many insurance companies, they occasionally also bring business opportunities. This blog provides strategic insights on the business opportunities that PSD2 brings for insurers.

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Bringing facial recognition alive: how to guard against spoofing attacks?

  • Josje Fiolet
  • Digital identityEnglish content

Facial recognition is an increasingly used biometric approach for identifying a person online. To become a secure system, liveness detection is needed that guards against spoofing attacks. This blogs shows an overview of available techniques and gives a first indication of its security and usability

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