How banks can solve the “Onboarding Puzzle” in the German market

  • Joris Eckrich Tian Genthner
  • OnboardingBenchmarkDigital identityKYCRetail BankingChallenger

INNOPAY developed a Benchmark that provides banks with essential insights into how to make a good first impression on customers. The first research focused on the Dutch retail banking market, where over the last year all banks made it possible to digitally open a payment account, using innovative solutions. Based on the expertise gained from the dutch series, INNOPAY has enhanced its Benchmark model to reflect the progress observed and to account for the characteristics of the German market.

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The battle is ON: incumbent banks accelerate onboarding innovations

  • Jim de Wolf Josje Fiolet Jurriaan Wesselink
  • OnboardingRetail BankingChallengerBenchmark

Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players.

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How #openness will change insurers’ pricing strategies

  • Maarten Bakker Josje Fiolet
  • Customer CentricityOpennessInsuranceAPIOnboarding

Efforts of insurers should focus more on delivering personalized propositions to their customers. This article elaborates on how insurers can gather relevant insights in an open ecosystem world to allow for more personalised premiums and to gain new business.

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Third Parties and Corporate Banks: Digitally Transforming the Corporate Onboarding Process

  • Josje Fiolet Esther Groen
  • PSD2Open BankingOnboardingCorporate Onboarding

The concept of Open Banking and its potential grows steadily on corporate banks. PSD2 has been an important catalyst for banks in opening up, however, it forced them to focus on complying first, leaving little leeway to innovate beyond PSD2.

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Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks

  • Josje Fiolet
  • Digital identityOnboardingKYCDigital Transformation

The European Supervision Authorities, supporting new Customer Due Diligence technologies, provided a pragmatic guide for organisations considering how to strike the right balance. By using these guidelines, financial institutions can more easily embrace digital opportunities, and quantify the risks and security aspects of using innovative solutions. This analysis article clarifies the guidelines and provides additional insights and considerations.

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How a new kid on the payment block is outclassing other banks

  • Josje Fiolet David Mintjes Jurriaan Wesselink
  • Digital identityOnboardingRetail BankingChallengerBenchmark

Although newer and smaller banks are more agile than their larger, more established competitors, they are being outclassed by a new kid on the payments block. This is one of the interesting conclusions of the latest INNOPAY Onboarding Benchmark.

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Online customer onboarding is all about personalisation

  • Esther Groen Christian van Ramshorst
  • Digital identityOnboardingCustomer in Control

This blog presents a model (developed with the Shopping Tomorrow 'Digital Identity' experts) that will help organisations to better understand their own context in relation to the behavioural context of their preferred consumers. Enabling to define and deliver on a customer centric digital strategy and onboarding process by putting the customer in control of their identity.

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Onboarding is not about compliance; it's about trust

  • Josje Fiolet
  • ArticleOnboardingKYCDigital Transformation

Should security and convenience exclude each other in the customer onboarding process? Josje Fiolet, Digital Onboarding lead at INNOPAY, says “no”.

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How to optimise your customer onboarding journey: align your modular building blocks

  • Josje Fiolet David Mintjes
  • Digital identityOnboardingKYCBenchmark

The INNOPAY Digital Customer Onboarding Benchmark revealed that higher performing banks are able to better position and align their different modular building blocks. Aligning these blocks results in a "low effort / high response" process that is customer-centric.

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