Strategische Auswirkungen der Kundenkontrolle durch „Open Banking”

This blog forms the fifth in a series of blogs by Innopay Germany on “Open Banking: advancing customer-centricity”. The blog series will outline all relevant aspects with regards to „Advancing customer-centricity with Open Banking”.
This blog series is based on the Open Banking Information Paper “Open Banking: advancing customer-centricity “, which Innopay developed in close cooperation with the EBA Associations Open Banking Working Group.

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„Digital Identity”: Der dritte Schlüsselfaktor bei der Gestaltung der „User Experience” aus Sicht von Kundenkontrolle

This blog forms the fourth in a series of blogs by Innopay Germany on “Open Banking: advancing customer-centricity”. The blog series will outline all relevant aspects with regards to „Advancing customer-centricity with Open Banking”.
This blog series is based on the Open Banking Information Paper “Open Banking: advancing customer-centricity “, which Innopay developed in close cooperation with the EBA Associations Open Banking Working Group.

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„Open Banking” ist die Basis für Kundenkontrolle

This blog forms the third in a series of blogs by Innopay Germany on “Open Banking: advancing customer-centricity”. The blog series will outline all relevant aspects with regards to „Advancing customer-centricity with Open Banking”.
This blog series is based on the Open Banking Information Paper “Open Banking: advancing customer-centricity “, which Innopay developed in close cooperation with the EBA Associations Open Banking Working Group.

Read more...

Kundenkontrolle aus Sicht von „User Experience“ und „User Interface“ (UX/UI)

This blog forms the second in a series of blogs by Innopay Germany on “Open Banking: advancing customer-centricity”. The blog series will outline all relevant aspects with regards to „Advancing customer-centricity with Open Banking”.
This blog series is based on the Open Banking Information Paper “Open Banking: advancing customer-centricity “, which Innopay developed in close cooperation with the EBA Association Open Banking Working Group.

Read more...

Corporate banks and FIs: what’s the ETA of your onboarding process?

  • Esther Groen Chantal van der Velde
  • PaymentsDigital identityOnboarding

Rapid technological development drives innovation of customer processes in many sectors. Yet, corporate banks and FIs are holding on to their current, outdated corporate onboarding processes. Innopay believes that banks and FI’s need to step up their game if they want to remain relevant in the future. This first blog of a series of two elaborates on the competitive advantage of a customer centric onboarding process and describes six causes for many corporate banks and FIs to be lacking behind.

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Neue Wege der Kundenfokussierung durch Open Banking

This blog forms the first in a series of blogs by Innopay Germany on “Open Banking: advancing customer-centricity”. The blog series will outline all relevant aspects with regards to „Advancing customer-centricity with Open Banking”.
This blog series is based on the Open Banking Information Paper “Open Banking: advancing customer-centricity “, which Innopay developed in close cooperation with the EBA Associations Open Banking Working Group.

Read more...

Payment Services Directive 2: PSD2 sparks innovation in Open Banking ecosystems

  • Mounaim Cortet Nils Jung
  • PaymentsArticlePSD2English contentOpen Banking

With the legal framework that will enable “the practical implementation of third party access to account” (XS2A) as part of the revised Payment Services Directive (PSD2) almost finalised, Innopay's Mounaim Cortet and Nils Jung teamed up with Deutsche Bank to look at how the industry can leverage this opportunity to develop functional, operational and technical solutions.

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Banks are not using the regulatory potential for digital onboarding

  • Saba Ullah
  • PaymentsDigital identityOnboarding

Incumbent banks still use regulatory requirements as an excuse to not improve their onboarding process, and therefore miss out the digital opportunities. Regulation increasingly provided solutions and opportunities to provide customers with the best digital onboarding experience.

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Banks will lose when not changing their perspective on how to realise customer centricity

Becoming customer centric, means that traditional banks need to be in it for the long haul and go through a long, disrupting and often uncertain transformation. It is therefore imperative to balance long term spend with effective short term results. Therefore, contrary to conventional approaches, Innopay advises to start with establishing an activity-based view of the existing operating model to enable banks to deliver these short term results. This is the only way to face competition, deal with regulation and safeguard and sustain client relationships.

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GDPR can significantly limit the value potential of Account Information Services

  • Friso Spinhoven
  • PaymentsArticlePSD2GDPRAIS

The introduction of Account Information Services by PSD2 allows account holders to access information on their payment accounts through an AISP. But as the information can contain personal data, GDPR may significantly limit the value potential of Account Information Services.

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