A significant number of new customers are attracted and onboarded online. The onboarding process is the first interaction the customer has with the organisation, and therefore it should be rock solid. A well-designed customer onboarding process supports the mission and strategy of an organisation, and increases conversion.
Customers expect digital, relevant and fast onboarding processes; a seamless integration of services with their mobile devices. Other companies are setting the norm, and financial services can no longer lag behind. In a commoditised market, a well-designed onboarding process has become a key competitive advantage.
It is challenging for organisations to find the optimal way of offering their services online; they need to balance security, compliance and risk, while keeping a seamless user experience. Innopay can help organisations to solve this struggle. We know the regulatory requirements, what customers want, what solutions and techniques are available, and how to apply these to the specific situation of an organisation.
Digital Customer Onboarding EventAre you getting the most out of your customer onboarding process? For most organisations, finding a balance between customer experience on the one hand, and risk management and compliance on the other is considered a challenge. Join us this afternoon, to discuss and jointly discover what digital customer onboarding in financial services could look like. Find the program here. When:
Thursday September 28, 2017, 14:00-17:00 Registration: As we value in-depth interactions and discussions, the number of participants is limited to approx. 50. Would you like to join? Please send us an email at events@innopay.com with your name, organisation and function and we will respond to you asap. |
At Innopay we believe that the onboarding process should be flexible and modular, to be able to adhere to the rapid changing requirements. Our offering is also modular. We can help you design your onboarding strategy, support with compliancy, select the right solutions and partners, and ensure your organisation is ready to support it effectively.
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